Systems Designer/Technical Support Director
I firmly believe in the idea of letting your passion and curiosity steer you in the direction you want to go in life. With that said, my passion for helping others with technology and my unquenchable curiosity has defined my professional and personal life. My background includes working as the Information Technology Manager of Performance Feeds, leading as the Digital Marketing Director for North Central Security Services, owning and operating my own web design business, and freelancing as a graphic designer, videographer, audio producer, voice actor, and marketing consultant. I have an Associates degree in Business Management and a Doctorate in teaching myself everything else.
As the Systems Designer, I am responsible for integrating our reporting platform into brand new and exciting third-party systems, creating reference videos and guides for users to better understand our systems and reports, and I also work with our back end developers in improving the functionality and user experience across the site and our integrations apps. As the Technical Support Director, I set up new users, update account information, manage payments, order tax verifications, welcome new users, answer questions regarding our site, reports, or apps, and perform company information gathering investigations so you can have every drop of information available before you make any business decision.
I live in Westmoreland, Tennessee with my wife, and with my free time, I enjoy spending time with my family, recording music, and learning new skills.
And, yes, my real name is “Shadow”.
“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” – Walt Disney
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